Terms of service

Service and accounts

PT. THE CODE KRAF provides Elastis: a managed CRM with one workspace per client. Account owners manage client ownership separately from workspace membership. Keep credentials and tokens private and grant only the abilities needed by each connection.

Current commercial description

The approved public terms are USD29 per month or USD290 per year for Pro, and USD10 per 1,000 extra credits, inclusive of tax. Monthly Free, Pro and Enterprise allowances are 300, 2,000 and 10,000 credits. Annual Pro billing renews credits monthly. Enterprise has no published fixed price. Current authoritative catalog and subscription state control checkout and entitlement; this draft confers no entitlement.

Product boundaries

The built-in assistant's proposed changes require review. External API and MCP writes act directly within current permissions. Customer self-hosting, unconfigured providers and unsupported integrations are not promised. Service actions, deletion and recovery follow the application's current authority and audit safeguards.

Cancellation

Cancel a subscription through the workspace Billing screen or Creem's customer portal. Ordinary cancellation stops renewal at the end of the current paid billing period, with access continuing until that period ends. For an annual subscription, this means the end of the paid annual period; credits still renew monthly during paid access. Cancellation itself does not initiate a refund. Creem cancellation documentation.

Refunds

Contact pram@elastis.co with your receipt or order identifier. Requests concerning unused subscription time, purchased credits or billing/service issues are reviewed individually, considering usage, the circumstances, Creem's Buyer Terms and applicable law. No automatic prorated refund or universal money-back window is promised.

Creem processes refunds for Creem transactions through its platform. Creem may also issue a refund or reversal when required by law or payment-network rules, or for payment errors, fraud or disputes. Creem merchant terms, section 11.

Applicable statutory withdrawal rights and consumer remedies remain available; using the service or credits does not, by itself, waive them. Creem's Buyer Terms govern the payment transaction and prevail where required by those terms. Creem Buyer Terms, sections 3, 7–9.

Contact and governing terms

Contact: pram@elastis.co. Jurisdiction: Indonesia.